24-Hour Maintenance Services
We’ve partnered with UrbanOne Properties to provide the most accessible property maintenance services in Houston, Texas. Our onsite maintenance team are available 24 hours a day, 7 days a week to answer any questions, resolve maintenance issues, or to perform emergency repairs. If you need immediate assistance, please call or text our Emergency Maintenance Line: 832-535-2417.
Non-Emergency Maintenance Issues
If you have an issue with your property that does not require immediate attention and can wait for normal maintenance hours, you can call our office or submit a request through the Tenant Portal. We will respond as soon as we’re available in the order in which the requests are received. Non-emergency maintenance issues may include dripping water faucets, broken ice maker, malfunctioning stove burner, low water pressure, or commo pest issues.
High-Priority Maintenance Issues
If you have an issue with your property that requires attention quickly but isn’t posing any danger, please submit a request through the Tenant Portal and call our AfterHours Emergency Voicemail. During regular maintenance hours, your request will be first priority over non-emergency issues. High-priority issues may include broken air conditioning, plumbing leaks, uncommon pest issues, or being locked out.
Emergency Maintenance Issues
If you have an issue with your property that is endangering the safety of your occupants, property, or belongings, please do not submit a request online or by email. For medical or security emergencies, call 911. For all other emergency maintenace issues, please call or text 832-535-2417. These issues may include broken air conditioning/heating during the summer/winter, major flooding, broken refrigerator, malfunctioning locks, or clogged toilet.